Shipping policy

SHIPPING POLICY

Last updated: July 10, 2026

This Shipping Policy applies to orders placed through https://store-hears.com/.

DELIVERY TIME

Our estimated delivery timeframe is 5 to 8 business days.

Business days do not include weekends or public holidays.

The estimated delivery timeframe begins after the order has been successfully confirmed.

Delivery estimates are not guaranteed and may be affected by:

- Carrier delays;
- Customs processing;
- Weather conditions;
- Public holidays;
- High-volume periods;
- Remote delivery locations;
- Incorrect or incomplete shipping information;
- Events outside our reasonable control.

ORDER PROCESSING

Orders are processed after payment has been successfully authorised.

Orders placed during weekends or public holidays may begin processing on the following business day.

Once an order has entered processing, we may be unable to modify or cancel it.

SHIPPING CONFIRMATION

When your order has been shipped, you will receive a shipping confirmation email.

Where tracking is available, the email will include a tracking link or tracking number.

Tracking information may take time to update after the shipping confirmation has been issued.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping details carefully before placing an order.

If you notice an error, contact support@store-hears.com immediately. We cannot guarantee that an address can be changed after processing has begun.

Hears is not responsible for delays, failed deliveries or losses caused by incorrect or incomplete information supplied by the customer.

Additional shipping costs may apply if an order must be resent.

DELIVERY LOCATIONS

Available shipping locations are displayed during checkout.

If delivery is unavailable to an address or region, checkout may prevent the order from being completed or we may contact the customer to cancel and refund the order.

CUSTOMS, DUTIES AND TAXES

Applicable taxes, duties or import charges may be calculated during checkout where supported.

In some destinations, additional customs duties, taxes or import fees may be charged by local authorities or carriers.

Unless shown as included during checkout or required otherwise by law, such charges are the responsibility of the customer.

DELIVERY DELAYS

Carrier delays can occasionally occur.

If your tracking has not updated for several business days or your order has not arrived within a reasonable period after the estimated delivery date, contact support@store-hears.com.

Please include your order number.

LOST PACKAGES

If tracking shows no delivery and the order appears to be lost, contact us so that we can investigate with the carrier.

An investigation may be required before a replacement or refund can be approved.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package has been delivered but you cannot locate it:

- Check the delivery area and mailbox;
- Ask household members or neighbours;
- Check for a delivery notice;
- Contact the shipping carrier;
- Contact support@store-hears.com if the package remains missing.

We will review the situation, but we cannot guarantee reimbursement for packages correctly delivered to the address supplied during checkout.

DAMAGED ORDERS

If your order arrives damaged, contact support@store-hears.com as soon as possible.

Include your order number and clear photographs of the product and packaging.

CONTACT

Email: support@store-hears.com

You may also use the contact form available on https://store-hears.com/.