Terms of service
TERMS OF SERVICE
Last updated: July 10, 2026
These Terms of Service govern your use of https://store-hears.com/ and any purchase made from Hears.
By accessing the website or placing an order, you agree to these Terms of Service.
ONLINE STORE TERMS
You must be legally capable of entering into a binding purchase agreement in your country or region.
You may not use the website or our products for any unlawful, fraudulent or unauthorised purpose.
You must not interfere with the security, functionality or operation of the website.
PRODUCT INFORMATION
We make reasonable efforts to display product descriptions, colours, images, sizes and specifications accurately.
The appearance of colours may vary depending on your device or screen.
Minor variations in packaging, presentation or product appearance may occur without affecting the product’s essential characteristics.
PRICES AND CURRENCY
Prices are displayed in the currency made available to you on the website or during checkout.
The final price, applicable taxes, discounts and shipping costs are displayed before payment is completed.
We may change prices at any time. Price changes do not affect orders that have already been completed and confirmed.
ORDERS
Submitting an order does not guarantee acceptance.
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorised payment;
- Incorrect pricing or product information;
- Stock unavailability;
- Technical errors;
- Abusive, unlawful or suspicious activity;
- Shipping restrictions.
If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.
ORDER INFORMATION
You agree to provide accurate, complete and current billing, shipping and contact information.
You are responsible for reviewing your order details before completing payment.
Contact support@store-hears.com as soon as possible if you notice an error. We cannot guarantee changes after an order enters processing.
PAYMENT
Payment must be successfully authorised before an order is processed.
Payments may be handled by third-party payment providers. Their own terms and privacy practices may also apply.
SHIPPING AND DELIVERY
Shipping and delivery are governed by our Shipping Policy.
Delivery dates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, public holidays and incorrect customer information.
RETURNS AND REFUNDS
Returns, refunds and cancellations are governed by our Return and Refund Policy.
INTELLECTUAL PROPERTY
All content available on the website, including text, branding, logos, graphics, product images, designs, layouts and other materials, belongs to Hears or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit website content without prior written permission.
CUSTOMER REVIEWS AND SUBMISSIONS
If you submit a review, photograph, comment, suggestion or other content, you confirm that:
- You have the right to submit it;
- It is accurate and lawful;
- It does not infringe another person’s rights;
- It does not contain malicious code, spam or misleading information.
You grant Hears a non-exclusive, worldwide, royalty-free right to use, reproduce and display submitted content for business, promotional and operational purposes, subject to applicable law.
PROHIBITED USES
You may not use the website to:
- Violate any law or regulation;
- Infringe intellectual property or privacy rights;
- Submit false or misleading information;
- Transmit viruses or malicious code;
- Scrape, copy or extract website content without permission;
- Attempt to bypass security measures;
- Interfere with the website or another customer’s use;
- Engage in fraudulent or abusive activity.
THIRD-PARTY SERVICES
The website may use or link to third-party services.
We are not responsible for the content, availability, policies or practices of independent third parties.
DISCLAIMER
We aim to keep the website accurate and available, but we do not guarantee that access will always be uninterrupted, secure or error-free.
Nothing in these Terms excludes any guarantee, warranty or consumer right that cannot legally be excluded.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, Hears will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products.
This limitation does not apply where liability cannot legally be excluded or limited.
INDEMNIFICATION
To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website or your material violation of these Terms.
SEVERABILITY
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
NO WAIVER
A failure to enforce any provision does not constitute a waiver of that provision or any other right.
CHANGES TO THESE TERMS
We may update these Terms from time to time.
The version published on the website at the time of your order will apply to that purchase, unless a change is required by law.
GOVERNING LAW
These Terms are governed by the laws applicable to the business operating Hears, subject to any mandatory consumer protections available in the customer’s country of residence.
CONTACT
Email: support@store-hears.com
Contact form: available on https://store-hears.com/